Amina Wanjiku has been selling clothes since 2021. Her boutique, Zawadi Fashion, started from her living room in Githurai.
"I had 1,247 unread messages. Orders mixed with complaints, mixed with suppliers. I was spending 4-5 hours every night just trying to figure out who had ordered what."
The Breaking Point
December 2023. Black Friday weekend. 43 orders in 18 hours. She fulfilled 31. She refunded KES 18,400 for the missing 12 orders. Three customers never came back.
Switching to Greatr
Amina found Greatr through a friend group in January 2024. She was live in under 2 hours — template picked, 22 products uploaded, M-Pesa connected.
"The M-Pesa confirmation came through automatically. I didn't have to chase anything. No screenshots. No back-and-forth. I actually cried."
Results — 60 Days Later
- •Monthly revenue: KES 28,000 to KES 97,000 (3x increase)
- •Evening hours on order management: 4-5 hrs to 30 mins
- •Payment disputes: 0 (vs 3-4 per month on WhatsApp)
- •Repeat customers: 34 (vs 8 in the same period the year before)
Her Top Tips
- 1Invest 30 minutes in product photos. Good photos are 70% of conversion.
- 2Use the AI description writer for every product. It takes 10 seconds.
- 3Share your store link everywhere — Instagram bio, WhatsApp status, TikTok.
- 4Turn on WhatsApp order notifications so you never miss a sale.
- 5Check your analytics weekly. See what is selling and double down.